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ForCrewOnly.com

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General FAQ

What is Crew Only?

Crew Only is a service just for crew members, we delivery hundreds of daily essentials, gifts and more right to the port.

Return Policy

Return Policy

Items purchased may be returned (no exchanges accepted) in person at the port 14 days after the “available for pickup date”. Unless stated otherwise in the list of exceptions see below for return policy for Electronics, Books, Movies, Video Games, Health & Beauty. In addition the item must accompanied by the “Item Return Document”.

Our return policy begins on the “available for pickup date”. Item Pick up after this date will not extend the return period.

Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 14 days after receiving the item.

Returns of Electronics

Must be returned within 14 days - with these exceptions:

The following electronics items must be returned within 7 days of “Available for pickup date”:

  • Computers
    • Computer hardware
    • Printers (including 3D printers)
    • 3D printing supplies and products
  • Camcorders
  • Digital cameras
  • GPS units
  • Digital music players
  • Tablets
  • E-readers
  • Portable video players
  • Drones
  • Post-paid cell phones
  • Pre-paid cell phones

No returns:

  • There are no returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes.

Books, Movies, Music and Video Games

Must be returned within 14 days if unused, unopened and unmarked

  • Books must be returned unused and unmarked.
  • CDs, DVDs, Blu-ray discs, audiotapes, videotapes and video games must be returned unopened. If the item is defective, it can be returned within 14 days with a receipt and the original packaging. Defective items may be exchanged for the same title.
  • Video game software, if defective, can be returned within 14 days with a receipt and the original packaging. Defective items may be exchanged for a different title if the same title is not available.

Must be returned within 7 days

  • Video games hardware must be returned within 7 days of receipt Pre-owned (refurbished)

Health and Beauty

Must be returned by 14 days - please check packaging for ORM-D sticker

If your item falls into this category, the item is designated as ORM-D (Other Regulated Materials-Domestic), it must be returned in its original package.